Requisition ID | 2024-145785 | Position Category | Technical Support / Help Desk | Clearance | Secret | Sector | Defense Mission & Health Solutions |
Peraton is hiring a motivated and experienced Service Desk Manager to lead a 24x7x365 Enterprise Service Desk in Colorado Springs, CO supporting a U.S. Air Force program. The service desk manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is meeting Service Level Agreements (SLAs). To meet these demands, a good service desk manager must possess skills including decisiveness, flexibility, ability build a cohesive team of technicians while meeting strategic objectives and remaining calm-under pressure.
What you'll do:
10 years of experience, with supervisory or lead experience.
What you'll need:
Certifications:
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.