InDyne is a full-service military, civilian and commercial operations company. Our Mission is to provide tailored, cost effective, quality services and solutions. Our Vision is to exceed customer expectations by delivering results through agility, flexibility and responsiveness. Our Core Values include integrity, trust and loyalty.

The Network Systems Administrator will be a member of the Networks Shop and will assist the team in maintaining the SIPRNet and NIPRNet IT systems and ensure 24-hour network connectivity. Perform Help Desk essential IT tasks associated with day-to-day operations. Receive calls/requests from users, prioritize daily issues from incoming calls, personal visits and remedy ticket inputs. Troubleshoot and isolate software and hardware problems to specific devices and ensure rapid problem resolution. Investigate, resolve, and close IT issues through the use of Remedy Ticketing Service. Brief the Network Supervisor and supported staff on any issues relating to the system. This position is located in Thule, Greenland.

Essential Duties and Responsibilities:

System Administration

• Responsible for the installation, configuration, maintenance and protection of all network systems and applications on the LAN/WAN. This includes administration of servers providing file sharing, Internet connectivity, and backup capabilities to all users. Maintains appropriate levels of training and certifications for these networks, as applicable.
• Functions as a point of contact for Help Desk and Network Administration related support for Thule Air Base.
• Installs new or modified hardware, operating systems and applications software, working with users to insure seamless installation and minimize installation problems.
• Implements government network policies and procedures. Reviews and updates local operating instructions as needed.
• Interfaces with government agencies and outside contractors concerning equipment installations.
• Creates and maintains computer/user accounts, roles and privileges; ensuring server data is secure from unauthorized users.
• Maintains, inventories, and tracks IT assets.
• Performs daily operations and maintenance in accordance with supervisor direction of all networks at Thule Air Base.
• Maintains statistics on network performance, monitors and analyzes server workloads, reports on network usage levels, and installs hardware and software.
• Observes all safety and security requirements for the network. Implements DISA STIG's as required.
• Install, configure and maintain all network infrastructure equipment.
• Install, operate and maintain servers and associated applications.
• Assist with the operations and maintenance of the legacy voice networks.
• Performs duties as system administrator and directly interfaces with all network customers. Images computers and servers, configures network switches, and performs software installation within the guidelines allowed.

Cybersecurity

• Implements Department of Defense cybersecurity policies and procedures.
• Manages and implements Notice to Airman (NOTAMS) under the direction of the section supervisor.
• Assist with mitigating risks by installing security patches, running anti-virus and other security utilities.
• Provides cybersecurity defense for the Thule Defense Area in accordance with all applicable directives and contract requirements.
• Supports unit CSR's and acts as liaison to the 21 SW Information Systems Security Manager. Assists unit CSR's with Certification and Accreditation questions, TEMPEST package submittals, cyber order implementation and user trouble reports. The technician also provides network and computer security education to base customers and institutes security procedures to counteract vulnerabilities and weaknesses.

Voice networks and other duties

• Assist with the operations and maintenance of the legacy voice networks.
• Performs additional and other duties as required but not limited to records management, general housekeeping, safety and environmental practices, requisitions parts, complies with security policies and PWS directive publications, completes ancillary training and participates in exercises.

Educational/Training Requirements:

• High school diploma
• COMPTIA Security + certification required.
• Must have an Interim or Final Active Security Clearance
• Completion of basic industry education pertaining to Network Operations and Maintenance (O&M).
• A solid understanding of data networking and Voice-Over Internet Protocol (VOIP) functions is a plus.
• Knowledge of the Department of Defense Risk Management Framework (RMF) is a plus.
• VMWare and Comm Vault knowledge a plus.
• Familiarity with HP and CISCO switches and routers a plus.

Required Skills/Experience:

• Excellent communication skills both written and verbal.
• Three years of computer maintenance and three years minimum experience in networking/inter-networking in the Windows environment to include domain administration, cabling concepts, router configurations, and switch connections.
• Current Windows Server and Windows administration with strong familiarity with Cisco IOS and HP OS routing and switching environments.
• Familiar with Remedy Trouble Ticketing, Assured Compliance Assessment Solution (ACAS) Scanning and System Center Configuration Manager (SCCM).
• Troubleshoot and isolate software and hardware issues.
• Able to provide desktop, server, and network administration in a helpdesk environment.

Supervision:

• Works under the general supervision of the Network Supervisor.

Work Environment:

• Expected to be able to lift to 20-to-30-pound loads on occasion in a normal working office environment and may work extended hours on weekends and holidays. Travel throughout the Thule Defense area is routinely required. Rotation schedule will be 8 weeks on and 5 weeks off with possibility of adjustment. A 66-hour work week will be the norm.
• Thule AB, Greenland, is located approximately 755 nautical miles north of the Artic Circle with a transitory Military, DoD Civilian and Foreign National population. Ambient temperatures during the nine-month winter, where at least three months are in 24/7 total darkness, range from the mid 20-degree F, to - 40/-60 F with often sustainable winds of 35 to 60 mph for extended periods. Though food and shelter are provided, sustainment of resupply items, to include medical supplies are tied to the Air Mobility Command cargo schedule and compatibility with changing weather patterns. Communication back to the US remains as spotty as the weather and AMC cargo delivery as Thule is tied to satellites and satellites do not like bad weather.
• Daily, there are no improved roads, merely hard packed dirt, and tundra. Taxi service to work centers, dining, medical and individual quarters are available on a 24/7 basis and wait times vary. The Army Post Office (APO) receives mail (supplies and medications) once a week, though often delayed during the nine-month winter weather for various reasons, therefore medication resupply is not consistent. The arid climate, extreme temperature range within the coldest season, basic transportation being by foot and the frequency for isolation for various reasons (to include up to 72 hours/week at work) make for a challenging environment.

Physical Demands:

• Walking, siting, typing, bending, and lifting items as required within position requirements.
• During storm season (Sept through early April) it is not uncommon to be confined to either your quarters or your work center for extended periods of time (18 to 24 hours; up to 3 or 4 days). Medical facilities are available and amount to little more than a Critical Care/triage facility with more aggravated medical issues transported off-island once arranged. Because of the location and minimal transportation assets, arrangements can take anywhere from 4- to 10-days to evacuate a medical casualty.

COVID-19 Requirement: InDyne, Inc. is committed to safeguarding the health of its employees and their families, as well as its customers and visitors. As a federal contractor, InDyne, Inc. must comply with Executive Order 14042: Ensuring Adequate COVID-19 Safety Protocols for Federal Contractors. InDyne, Inc. must also comply with all customer, federal and state regulations pertaining to COVID-19 safety protocols. InDyne, Inc. requires all newly hired employees, in the United States, to be fully vaccinated prior to their start date. Proof of vaccination is a condition of employment, unless a request for reasonable accommodation for medical or sincerely held religious beliefs has been approved.

****InDyne is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Any person with a disability needing special accommodations to the application process please call our Human Resources department.